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The most common questions we receive from customers before the first order.
Delivery time depends on the model and current stock. Standard machines from our range are delivered within 4–8 weeks, and complete lines within 12–20 weeks from order confirmation.
Yes — every delivered machine or line includes commissioning by our technicians and on-site training of your staff. This is an integral part of every delivery.
We offer service support for all machines we have supplied, as well as spare parts. For third-party machines we offer consultative support and recommendations.
Yes, we deliver equipment throughout the region — Bosnia and Herzegovina, Montenegro, North Macedonia, Croatia, Romania and beyond. We arrange transport and customs clearance.
Absolutely. We arrange visits to reference installations of our customers with prior notice. This way you can see the machines in real production.
We respond to email enquiries within 24 business hours at the latest. For urgent situations we recommend calling +381 65 205 60 20 or messaging via Viber.